Danish-speaking Travel Support Agent to Barcelona, Spain

Job Description

Are you an empathetic problem-solver with excellent communication skills and a passion for teamwork? Join our clients team in Barcelona and help deliver exceptional customer experiences worldwide.

Key Responsibilities:

• Understand and identify customer needs, providing tailored solutions.
• Act as a mediator between international travelers and accommodation suppliers, ensuring top-tier customer service.
• Address inquiries about services, payments, and technical requirements via email and phone, following established processes.
  
  

Requirements:

• Native Danish speaker with proficiency in English.
• Exceptional written and verbal communication skills.
• Proficient in Office 365, CRM databases, and other platforms.
• Strong problem-solving mindset with a positive, goal-oriented attitude.
• Adaptable to changing priorities and business processes.
• Familiarity with travel platforms is a plus.
• Need to be local in Barcelona or willing to move there on own expenses
• Previous experience in customer service or contact centers is preferred.
  

Contract Details:

• Full-time (39 hours/week) with fixed shifts between 09:00–20:00, 2 days off per week.
• Temporary contract for three months transitioning to permanent based on performance.
• 27 working days of annual leave.
  
  

Benefits:

• Free private health insurance with a permanent contract.
• 22.249 € annual gross salary 
  
• Flexible perks for childcare and transport after probation.
• Multicultural, dynamic workplace in a modern office, easily accessible by public transport.
• Opportunities for growth in an industry-leading department.
• Comprehensive training (3 weeks) and ongoing coaching.
  
  

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.